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Portfolio — 2026

Los Angeles, CA

Victoria
Townsend

Marketing · Growth · Customer Experience

Currently Head of Growth & Marketing at Paza.Social

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Profile

02 / 06

Mission-driven leader scaling high-growth organizations — harmonizing customer lifecycle management with operational efficiency.

10+ years across marketing, operations, creative direction, and customer experience — with a multidisciplinary background as a former professional skateboarder who competed at X Games, yoga instructor and life coach, and practitioner of quantitative and qualitative psychological research.

10+

Years of experience

8

Roles across industries

3

Core disciplines

Career — most recent first

03 / 06

Work history.

01

Paza.Social

Head of Growth & MarketingCurrent

Audience intelligence and collaboration infrastructure connecting brands, creators, and community networks.

  1. 01

    Own the end-to-end growth strategy — acquisition, activation, and retention across brand, creator, and community funnels.

  2. 02

    Lead go-to-market for Paza's audience intelligence, creator–brand matching, and campaign measurement products.

  3. 03

    Build data-driven lifecycle programs spanning content, partnerships, and performance marketing.

  4. 04

    Define positioning and messaging that turn audience behavior signals into platform value.

See selected work from this role

02

Nebula Consulting

A&R

Catalog-funding A&R. Artist-side brokerage for buyouts and licenses — connecting royalty-generating catalogs to a full buyer market.

  1. 01

    Lead artist development and strategic sonic direction to strengthen brand positioning in competitive markets.

  2. 02

    Define project roadmaps that scale creative output while maintaining high service quality.

  3. 03

    Align creative stakeholders around long-term provider and customer retention strategies.

  4. 04

    Turn market insights into actionable artistic improvements through collaborative feedback loops.

See selected work from this role

03

GRZ.CO

Creative Direction

Venice Beach creative agency. Style plus strategy for global brands — content, media, campaign, and AI-powered production that makes the brand the main character.

  1. 01

    Design comprehensive brand identities and visual storytelling campaigns that enhance customer lifecycle management.

  2. 02

    Scale visual content production workflows for rapid marketplace growth.

  3. 03

    Operationalize creative assets across digital platforms for consistent brand influence and engagement.

  4. 04

    Direct cross-functional teams on high-impact marketing and brand strategy projects.

See selected work from this role

04

Prada

Sales Associate

  1. 01

    Delivered premium customer experiences through personalized clienteling and luxury styling, driving high retention rates.

  2. 02

    Managed high-value client relationships using sophisticated customer lifecycle management techniques.

  3. 03

    Analyzed sales data to identify trends and optimize inventory selection for localized market demands.

  4. 04

    Co-designed improved floor operations and customer service protocols with the management team.

05

Bak Record Label

Account Manager

Emerging-artist label and neighborhood. Content strategy, brand partnerships, flagship campaigns, and the operating system around launches, editorial, and live events.

  1. 01

    Managed client growth and executed complex rollout strategies to maximize retention and market penetration.

  2. 02

    Operationalized account management workflows to improve efficiency during rapid scaling.

  3. 03

    Analyzed campaign performance data to provide strategic feedback for future product improvements.

  4. 04

    Led cross-departmental coordination for seamless artist launches and promotional events.

See selected work from this role

06

Reflections Consulting

Fractional COO

  1. 01

    Directed operational design and organizational redesign for clients, scaling SaaS operations efficiently.

  2. 02

    Managed finance and workforce strategies supporting rapid growth while controlling operational costs.

  3. 03

    Implemented change management frameworks for smooth transitions during structural business evolutions.

  4. 04

    Used SQL-based data analysis to drive strategic decisions and optimize financial performance.

07

Trulli Audio

Director of CX

Chicago-built speaker brand. Brand architecture, editorial voice, omnichannel launch, and the customer-care operating system behind the Jam5 go-to-market.

  1. 01

    Defined the customer support strategy by designing UX frameworks and marketing systems to scale service operations.

  2. 02

    Built feedback loops between support and product teams, driving user-centric product improvements.

  3. 03

    Leveraged data analysis and Google Analytics to monitor customer health across the support lifecycle.

  4. 04

    Supervised people leadership initiatives, including training and development for the CX team.

See selected work from this role

08

Succulent Studios

Social Media Manager

  1. 01

    Analyzed content performance metrics and social analytics to drive data-driven insights and retention strategy.

  2. 02

    Designed high-engagement content strategies to grow brand visibility and customer community.

  3. 03

    Operationalized social media scheduling and community management tools to increase team efficiency.

  4. 04

    Translated social interactions and customer feedback into marketing tactics.

Selected work

04 / 06

Selected work.

Five chapters. Growth at Paza.Social. Brand and CX at Trulli Audio. Campaigns at Big.Ass.Kids. Creative direction at Griz. Catalog A&R at Nebula Consulting.

  1. 01Paza.SocialHead of Growth & MarketingStrategy · pipeline · events · narrative
  2. 02Trulli AudioDirector of CXBrand · launch · voice · care
  3. 03Big.Ass.KidsAccount ManagerContent · partnerships · campaigns · neighborhood
  4. 04GrizCreative DirectionPositioning · offer · roster · campaigns
  5. 05Nebula ConsultingA&RDesk · motion · diligence · cycle

Chapter 01 — Paza.Social

Head of Growth

Work from Paza.

Four artifacts from Head of Growth at Paza.Social — a commercial-intelligence platform that matches brands and creators on audience relevance, not follower counts. Strategy, pipeline, product narrative, and events GTM.

Paza Authentic Brand Connections cover — orange field, serif title, a portrait cropped at the right edge.
From the Authentic Brand Connections deck

199

Partnership leads mapped

12

Creator & brand verticals

$21B

Influencer TAM framed

90d

Go-to-market plan

  1. 01Creator & brand growth strategyStrategy deck · June 2026
  2. 02Global partnership pipelineLead database · August 2026
  3. 03Paza for EventsProduct narrative · 2026
  4. 04Authentic brand connectionsBrand & partner deck · June 2026

01

Creator & brand growth strategy

Strategy deck · June 2026

A full GTM thesis: market, personas, competitive position, acquisition, 90-day execution, and the KPI board the team would run against.

Creator and Brand Growth Strategy title slide with a close portrait on a dark orange field.
From the Creator & Brand Growth deck
Market opportunity slide showing a $21.1B TAM, $4.8B SAM, and $480M SOM.
Market frame
Ninety-day go-to-market plan across Foundation, Pipeline, and Scale and Close.
90-day plan

The creator economy is valued at $250B+ and headed past $480B by 2027. Brands are shifting 40%+ of budgets into creator-led content — yet 78% still struggle to find the right partners. Paza is built for that gap.

TAM

$21B

Global influencer-marketing spend, ~28% CAGR.

SAM

$4.8B

Mid-market and DTC brands with $50K–$5M marketing budgets.

SOM

$480M

Beauty, lifestyle, and tech — capturable in 36 months.

Creator personas

  • Micro Storyteller

    1K–50K

    Hyper-engaged niche audiences. High trust, strong conversion, built for community-level awareness.

  • Content Pro

    50K–500K

    Multi-platform production quality. Mid-funnel reach for growing brands that need measurable engagement.

  • Culture Driver

    500K+

    Trendsetting voices for launches and ambassadorships. Premium deals that elevate brand credibility at scale.

Brand personas

  • Challenger

    Fast-growing DTC. Needs authentic UGC and micro-influencer reach without mass-media budgets.

  • Established Player

    Legacy brand chasing cultural relevance. Invests in long-term ambassadors and cross-platform campaigns.

  • Niche Innovator

    Specialist brand. Values deep creator alignment over broad reach — expert voices inside a passionate community.

90-day outreach plan

  1. Days 1–30

    Foundation

    • Stand up CRM and outreach templates
    • Onboard first 20 creators
    • Lock brand ICP and pitch narrative
  2. Days 31–60

    Pipeline

    • Activate 50+ creator profiles
    • Pitch 30 target brands
    • Open agency introductions and first discovery calls
  3. Days 61–90

    Scale & close

    • Close first 5–10 paid partnerships
    • Pilot the ambassador program
    • Publish early wins and set Q2 targets

500

Creator sign-ups / mo

40

Brand deals / quarter

4x

Campaign ROI target

85%+

Creator retention

02

Global partnership pipeline

Lead database · August 2026

A 199-lead partnership map across brands, investors, and micro-creators — segmented by vertical, scored for fit, and ready for personalized outreach.

Who We Partner With slide — Brands, Creators, and Communities as three equal columns.
From the Authentic Brand Connections deck

64

Brands & platforms

Partnership-ready DTC across beauty, fashion, food, wellness, skate, music, gaming, and creator tools.

49

Investors & partners

Marketplace and SaaS VCs, Africa-focused funds, accelerators, and strategic corporate partners.

86

Micro-creators

10K–100K creators across eleven niches — actively growing and seeking brand partnerships.

Twelve verticals

  • 01

    Clean beauty & skincare

    Glossier, ILIA, Merit, Kosas

  • 02

    Fashion & apparel

    Reformation, Everlane, Vuori, Allbirds

  • 03

    Food & beverage

    OLIPOP, Poppi, Liquid Death

  • 04

    Wellness & supplements

    Ritual, Seed Health, AG1

  • 05

    Home & lifestyle

    Brooklinen, Parachute, Our Place

  • 06

    Pet

    BARK, Chewy

  • 07

    Sports, skate & streetwear

    Palace, Stüssy, Kith, HUF

  • 08

    Music & entertainment

    AWAL, TDE, Boiler Room, NTS

  • 09

    Technology & accessories

    RØDE, Elgato, Casetify

  • 10

    Gaming & esports

    100 Thieves, FaZe Clan, HyperX

  • 11

    Travel & experiences

    Selina, Sonder

  • 12

    Education & creator tools

    Patreon, Kajabi, Beacons

Each lead was scored on creator-economy relevance, partnership potential, and decision-making authority. Outreach was personalized by vertical — audience-intelligence first, never a blast list.

03

Paza for Events

Product narrative · 2026

An intelligence-driven event lifecycle that replaces speculative sponsor prospecting and vanity impressions with closed-loop commercial proof.

Paza for Events cover — Intelligence-Driven Discovery and Engagement.
From the Paza for Events narrative
Three failure points of traditional event sponsorship: speculative prospecting, the impression trap, and the attribution void.
The gap
Event lifecycle diagram across Pre-event, During, and After with Paza Companion in the center.
Event lifecycle

Traditional sponsorships fail in three places: speculative prospecting before the doors open, an impression trap during the show, and an attribution void after. Paza Companion runs inside WhatsApp and the web — no app download — and captures demand, community, and conversion across the full lifecycle.

Intelligence

Pre-event

  • Sponsor discovery

    Audience analysis, theme mapping, and contextual brand alignment — define, analyze, then prioritize sponsors.

  • Intent attribution

    Closed-loop registration from creators, campaigns, and QR codes. Group buying for tickets, VIP, and merch.

  • Community exchange

    Peer meetups and a WhatsApp bulletin for lodging, carpools, tickets, and volunteering — weeks before doors.

Activation

During

  • Gamified quests

    Sponsor challenges, networking missions, stage-triggered drops, and VIP escalation on participation.

  • Peripheral commerce

    Route attendees to local vendors, measure neighborhood spend, and convert sponsor budgets into community revenue.

  • Live intelligence

    Demand heatmaps, sentiment triage, flash offers, and zero-hardware lead capture inside WhatsApp.

Proof

After

  • Event passport

    Sessions, booths, challenges, and rewards — plus achievement recognition that keeps the community warm.

  • Deterministic ROI

    QR → qualified lead → coupon → redemption. Creator yield from physical check-ins, not vanity counts.

  • Year-round community

    14-day zero-party retargeting and a permanent channel that lowers CAC for the next event.

04

Authentic brand connections

Brand & partner deck · June 2026

Positioning Paza as relationship infrastructure, not a media buy — communities over audiences, long-game partnerships over one-off posts.

The Shift slide — Audiences fade versus Communities convert.
From the Authentic Brand Connections deck
What Paza Offers — brand integrations, creator activations, community engagement, insights and loyalty.
What partners get

The old playbook

Audiences fade

Passive. They scroll, skip, forget. A million followers and zero believers is a crowd, not a community.

The Paza bet

Communities convert

They show up, advocate, and buy. When a community believes, it moves. That is the difference between attention and devotion.

What partners get

  • 01

    Brand integrations

    Native presence inside creator content and community spaces — culture, not a logo.

  • 02

    Creator activations

    Partnerships built on values alignment and long-term trust, not one-off posts.

  • 03

    Community engagement

    Live conversations, exclusive drops, and moments that generate participation at scale.

  • 04

    Insights & loyalty

    Sentiment, creator performance, and behavior — affinity with people who choose to engage.

Product principles

  1. 01

    Product first — every recommendation starts with the product, then the audience.

  2. 02

    Audience relevance over popularity — the people most likely to care, trust, and act.

  3. 03

    Intelligence before execution — better matching, then better campaigns.

  4. 04

    Evidence over assumption — observed behavior and closed-loop attribution, not demographics alone.

Chapter 02 — Trulli Audio

Director of CX

Work from Trulli.

Four artifacts from Director of CX at Trulli Audio — a Chicago-built speaker brand launching the Jam5. Brand architecture, omnichannel go-to-market, editorial system, and the customer-care operating system that would run after the first sale.

Campaign photograph of a Jam5 speaker on a picnic blanket, with people gathered around it outdoors.
Campaign photography from the Trulli brand system

3K

Pre-launch unit target

~112K

Visitors modeled for digital

3

Core customer personas

90d

CX operating plan

  1. 01Brand doctrineBrand bible · architecture & positioning
  2. 02Omnichannel launch strategyGo-to-market · pre-launch through Q1
  3. 03Editorial system & voiceStyle guide · voice, tone, how we win
  4. 04CX operating system90-day CX plan · care, reviews, returns

01

Brand doctrine

Brand bible · architecture & positioning

The architecture a speaker brand needed before it could launch: who we are, how we are different, what we promise, and who we serve.

Brand Positioning section divider from the Trulli editorial guide, with a woman holding a Jam5 speaker.
From the Editorial Style Guide
All Together Now tagline slide with a group gathered around the speaker outdoors.
All Together Now — from the Editorial Style Guide
Jam5 portable speaker in brushed gold, product photography.
Jam5 product photography
Jam5 retail packaging — gold speaker in an open kraft box.
Launch packaging

Until now, complete sound — soaring highs, crystal-clear mids, deep bass — scaled with speaker size and depth. Trulli ends that dependency. Huge sound, small package. Sound worth sharing.

Positioning

Trulli is the speaker brand that lets music lovers, creators, and educators share a complete sound experience — anytime, anywhere.

Vision

By breaking traditional speaker architecture, Trulli tears down the barriers between people and the sound quality they deserve.

Mission

To drastically improve the number of musical experiences that suffer due to compromises in quality and portability.

Functional benefit

Huge sound, small package

Go-anywhere wireless audio that stays clear and uncompromised at high volume. Modular multi-speaker pairing with push-button ease.

Emotional benefit

Sound worth sharing

An invitation to reconnect with the transcendental power of sound — immerse yourself or an audience whenever inspiration strikes.

Brand pillars

  1. 01

    Clear

    Distinctively perceptible and sharply defined — like the product.

  2. 02

    Experiential

    Never confined by venue. Enhance the spaces we occupy, never alienate them.

  3. 03

    Musical

    The symphonic perfection of elements converging. Music as it should be: immersive and in the air.

Values

  1. 01

    Authentic

    Real people with a love for music. Everything drives toward complete sound in any space.

  2. 02

    Simple

    Cut through the noise. Innovative, but never lead with the technology. Intuitive, inviting, simple.

  3. 03

    Complete

    Reconnect the parts that come undone. Offer the whole story — without compromise.

Taglines

  • Functional

    Listen Out Loud

    Set sound free from home systems, private listening, and conventional portable speakers.

  • Emotional

    All Together Now

    The music instructor calling the band to join in. Shared listening against a decade of earbuds.

  • Both

    Break the Sound Barrier

    Tear down traditional speaker architecture — and the divisions between listeners, creators, and educators.

Anthem

A decade of earbuds and smartphones led a retreat into personal soundscapes. Listening together is a lost art. Trulli recovered it by redesigning the speaker so size and depth are no longer required for the richness of home audio. Music in the air, in real time, on the same wavelength.

The word “portable” calibrates the reader incorrectly — it implies compromise. The product is go-anywhere, be-anywhere. The sound is not.

Customer archetypes

  • Share it

    Lover / Listener

    Music as identity. Wants a small format that travels, clear audio with bass they can feel, and design that complements a space. Discovers through friends, reviews, social, and streaming.

  • Make it

    Creator / Performer

    Composing, mixing, and collaborating on the fly. Needs studio-quality resolution without cables or studio formalities. Trusts brands that push what portable audio can do.

  • Teach it

    Educator / Instructor

    Sound as a teaching tool — instruments, movement, classroom tone. Needs volume that fills a room, reliability, and support that makes the gear disappear so the lesson can land.

02

Omnichannel launch strategy

Go-to-market · pre-launch through Q1

A conversion model, journey, channel map, and teaser campaign that took Trulli from unknown to first units sold.

KPIs to customer journey slide — 3,000 unit target, 1.3% conversion, roughly 112,000 visitors required.
From the Omnichannel Marketing Strategy
Launch timeline from September company event through December public sales and 2021 retail.
Launch timeline
Omnichannel Strategy title slide on a dark field with a reclining figure.
Deck cover

Pre-launch units

3,000

1,500 through network and word of mouth. 1,500 through site and digital.

Projected conversion

1.3%

Conservative vs. industry website average of 2.63%. Brand is new — traffic is not yet trust.

Visitors required

~112K

At 1.3% conversion, digital needs ~112,000 site visitors to move 1,500 units.

Customer journey

  1. 01

    Awareness

    Introduce the brand. Extend reach. Give people a reason to come back.

    Introduce · Explore · Discover

  2. 02

    Engagement

    Get them to interact — review, share, listen, sign up.

    Inspire · Interact · Listen now

  3. 03

    Conversion

    Drive the first purchase, then the return customer.

    Shop · Sign up · Share the experience

10K

Site visits, pre-launch

600

Reviews at 20% conversion

500

UGC pieces, all channels

1.5–2K

Monthly units, post-launch

Launch roadmap

  1. Foundation

    September

    • Company event and VIP tour
    • Brand campaigns and mystery teaser
    • Channel profiles, tracking, and content cadence
  2. Go live

    October

    • Access-code attribution by channel
    • Ambassador program and Jam Tour
    • Pre-sales open — 1,000-unit target
  3. Public sale

    November–December

    • Pre-sale close, pickup, public sales
    • Holiday paid, Black Friday through Cyber Monday
    • 2,000 additional units through year-end

Content themes

  • 01

    Authentic

    Origin story, anthem, real experiences, what people are saying.

  • 02

    Simple

    Ease of use, behind-the-scenes engineering, instructional content.

  • 03

    Empowering

    Music sustainability, local artists, community care, educators.

  • 04

    Complete

    All Together Now. Collaboration. Sound that does not leave pieces behind.

  • 05

    Experiential

    Event coverage, make spaces musical, anytime / anywhere.

Teaser campaign

  1. 01

    Exclusivity

    Short supply, numbered community, visual countdowns, invite-only access. Frame the first wave as something you are in — not something you missed.

  2. 02

    Behind the scenes

    Engineering, manufacturing, boxing, the team. Make early buyers feel like family, not a list.

  3. 03

    Mystery

    Partial product, coming-soon, drip-fed specs. Evergreen creative, one narrative across channels.

Channels by persona

  • Lover / Listener

    Facebook, Instagram, YouTube, Snapchat, Spotify

    Influencers, earned media, pop-ups, shopping

  • Creator / Performer

    Earned media, music influencers, Twitter, Spotify, YouTube, SoundCloud

    Instagram, Snapchat, Facebook, HQ tours

  • Educator / Instructor

    Education orgs, music sustainability, Facebook, Twitter, site content

    Instagram, earned media, Spotify, email

Earned media targets

  • National

    Wired, The Verge, TechCrunch, Fast Company, Mashable, CNET

  • Chicago

    Built In Chicago, Time Out, CBS Chicago, Chicago Reader, WGN

  • Educator & creator

    Edutopia, TeachThought, Pitchfork, MusicRadar, LANDR, ISTE

Content rules

  1. 01

    Fresh

    Timely, updated on a channel cadence — not a one-and-done calendar dump.

  2. 02

    Relevant

    Customer-centric. A clear CTA. A clear goal: awareness, engagement, or conversion.

  3. 03

    Focused

    Feels written for one reader. One post can hit more than one persona if the theme is shared.

Twenty percent branded, eighty percent discoverable. Niche tags for people likely to convert; broad tags only for visibility. Never hashtag for its own sake.

03

Editorial system & voice

Style guide · voice, tone, how we win

A writing system so every channel sounded like one brand — exciting without frantic, modern without techy, friendly without chummy.

Editorial Style Guide cover — the word STYLE in large type over a cropped photograph.
From the Editorial Style Guide
Voice and tone introduction — smart, honest, passionate, with a woman holding the speaker.
Voice & tone
How We Win slide — customer-obsessed, with campaign photography of a listener and the speaker.
How we win

Voice is the personality. Tone is the context. The system tells writers when to go emotional, when to go functional, and when to go aspirational — so a help article, a product page, and a social caption still sound like one company.

Voice polarities

  • 01ExcitingNot Frantic
  • 02ElevatedNot Stuffy
  • 03InclusiveNot Insider
  • 04CasualNot Loose
  • 05ModestNot Meek
  • 06ModernNot Techy
  • 07FriendlyNot Chummy

How we win

  • 01

    Customer-obsessed

    Every touchpoint — product, messaging, care — has to prove it.

  • 02

    Mobile-first

    Ecommerce built for on-the-go lives. Meet the audience where they already are.

  • 03

    Omnichannel

    Customers choose the channel. Be there when they need us, in the voice they expect.

  • 04

    Inclusive, not exclusive

    Prospect, first-time, returning — equally welcome. Complete sound is not for audiophiles only.

  • 05

    Made in the U.S.

    Regionally sourced materials and staff. Engineering and manufacturing as brand proof, not a footnote.

04

CX operating system

90-day CX plan · care, reviews, returns

The post-purchase machine: care metrics, a customer bill of rights, help center, reviews program, and returns that closed the loop.

Customer Care slide — Trulli Starts With Service, with channel list and a lifestyle photograph.
From the Omnichannel Marketing Strategy
Jam5 speaker in a kitchen, next to a person at a table — the product after the sale.
Product in context
  • 01

    Care foundation

    CSAT, NPS, hit rate, first response, average resolution, active issues, backlogs, and volume by email, phone, chat, Instagram, Facebook, and Twitter.

  • 02

    Rights & knowledge

    A public Customer Bill of Rights, plus a help center of FAQs, user manuals, and application guides — routing, triggers, SLAs, and macros so the team answers like one person.

  • 03

    Reviews & social proof

    Ratings and reviews, Q&A, sampling, badges, and a nurture program to grow both quantity and quality. Curation from social onto the product page.

  • 04

    Returns & omnichannel

    Magento to Narvar to ERP for 45-day and 45+ day returns, then carriers. Care across email, chat, Instagram, Facebook, Twitter, and phone — hours of operation per channel.

The stack

Transactional email in Magento. Delivery status in Narvar. Marketing in Marketo. Reviews in Bazaarvoice. Ticketing in Zendesk. Sentiment across social. The stack is the operating system — not a pile of tools.

Chapter 03 — Big.Ass.Kids

Account Manager

Work from BAK.

Four artifacts from Account Manager at Big.Ass.Kids — an emerging-artist label and neighborhood. A 90-day content system, brand-partnership briefs, three flagship campaigns, and the client work that sat around them.

Content Strategy cover, July to September 2023, prepared by Victoria Townsend, with an illustration of three animal musicians.
From the Content Strategy deck · prepared by Victoria Townsend

90d

Content system

3

Flagship campaigns

12

Event-space verticals

4

LinkedIn OKRs

  1. 01Content strategy90-day system · Jul–Sep 2023
  2. 02Brand partnership briefsFit memos · October 2023
  3. 03Fall 2023 campaignsPartnership outreach · Early Reg, Launch, SYNY
  4. 04Neighborhood & live eventsArtist services · 100 Sutton · editorial

01

Content strategy

90-day system · Jul–Sep 2023

A content operating system for an artist-first label: business goals, audience psychographics, a three-track roadmap, and the LinkedIn OKRs that would make the neighborhood visible.

Content Strategy cover with pastel illustration of three animal musicians on bikes.
From the Content Strategy deck
Goals versus objectives page — cultivate brand awareness by delivering strategic marketing content.
Goals vs. objectives
Three-track content roadmap: brand awareness, new customers, and brand loyalty.
90-day roadmap

Business goals

  1. 01

    Cultivate brand awareness

    Strategic marketing content — not volume for its own sake. Product, service, and community as the proof.

  2. 02

    Attract new customers

    Conversion paths with a sliding-scale offer for artists. Meet people where budget is a barrier, not a filter.

  3. 03

    Foster brand loyalty

    Customer-success stories, video testimonials, and always-on social so the neighborhood keeps talking after the drop.

Who we were talking to

  • Values

    Music activist

    Urban, researching, networking. Passionate about the culture — not a passive listener.

  • Lifestyle

    Maker & show-goer

    Producing, live shows, risk-taking. Content that feels like the night, not a press release.

  • Content

    What they watch

    Social, guides, infographics, blogs, video. Short enough to share, deep enough to trust.

90-day roadmap

  1. Strategy 1

    Awareness

    • Welcome-back email with a sliding-scale CTA
    • Introduce the Neighborhood, not just the drop
    • Group 1–2 — the already-warm community
  2. Strategy 2

    Acquisition

    • Blogs, social, email, and video in one cadence
    • Customer-success stories as proof
    • Groups 1–4 — widen without diluting
  3. Strategy 3

    Loyalty

    • Video testimonials and story formats
    • IG, TikTok, Facebook as one voice
    • Groups 3–4 — turn newcomers into regulars

Engagement

20%

Lift in likes, comments, and shares per post over the next quarter.

Authority

4 / mo

Educational articles or videos, targeting 1,000 views each.

Pipeline

5

Meaningful partnership or collaboration inquiries every month.

Reach

30%

Follower growth over six months — industry and beyond.

Content mix

  1. 01

    Artist spotlights — the work and the story

  2. 02

    Educational resources on production, marketing, and career

  3. 03

    Industry insights, not gossip

  4. 04

    Community prompts: questions, polls, UGC

  5. 05

    Events and projects as they land

  6. 06

    Case studies of brand partnerships that actually worked

02

Brand partnership briefs

Fit memos · October 2023

Campaign-first partnership memos — Polaroid, BandLab, and a map of music, live, merch, and CPG brands scored against Launch, Early Registration, and See You Next Year. Fit, not a blast list.

Target-audience psychographics: urban music lovers, producers, live-show culture, and the content they actually watch.
From the Content Strategy deck

Pick #1 · SXSW

Polaroid

Instant photography as a memento at launch events, a documentation tool for Early Registration, and a way to capture live performance at SXSW. 2023 was booked — the brief was written for the year after.

Create · share · teach

BandLab

A collaborative DAW for SYNY artists working remotely, a distribution surface for launch content, and an education layer for Early Registration. Already in-market with Splice, Linkin Park, and Melodics.

Partnership map

  • 01

    Creative tools

    Adobe, Behance, Native Instruments

  • 02

    Audio & hardware

    Shure, Waves Audio, Serato, Loop Earplugs

  • 03

    Platforms & live

    BandLab, DICE, Amazon Music, TikTok, Snapchat, Smule

  • 04

    Merch

    Printful, Threadless

  • 05

    CPG & lifestyle

    Polaroid, Coca-Cola, Alo

Each brand was scored against a campaign — Launch, Early Registration, or See You Next Year / SXSW — not added to a blast list. The memo led with why this brand, on this moment.

03

Fall 2023 campaigns

Partnership outreach · Early Reg, Launch, SYNY

Three concurrent GTM stories: Early Registration Vol. 3 with Smokeasac, the official Big.Ass.Kids launch and Neighborhood rollout, and See You Next Year Vol. 2 with Pigeons & Planes and Complex.

Illustrated crew from the content strategy — a pink cat, a crocodile on a bicycle, and a blue llama.
Campaign illustration from the Content Strategy deck

Discovery

Early Registration Vol. 3

  • The format

    Emerging artists submit tracks. An iconic producer curates the playlist. Finalists play a mini-festival in New York.

  • Vol. 3

    Emo-alternative / emotrap, curated by Smokeasac. Built on the proof of Vol. 2.

  • The ask

    Brands inside the playlist, the festival, and the documentation — not a logo on a stage banner.

Arrival

BAK Launch

  • Two years in

    The official debut after two years of supporting the emerging-artist community — announcement plus a Neighborhood, not a single drop.

  • The Neighborhood

    Artist services, editorial, interviews, an Artist Manual, and Ralph’s Used & Rare Books as the library.

  • The proof already in market

    See You Next Year with Pigeons & Planes, Early Registration, and educational artist services as the runway.

Compilation

See You Next Year Vol. 2

  • The platform

    Annual emerging-artist discovery by Pigeons & Planes and Big.Ass.Kids, powered by Complex. Ten artists. One executive producer. One compilation.

  • The room

    Recorded at Shangri-La. Live performance, private listening, and immersive activations at ComplexCon and SXSW 2024.

  • The partnership

    Exclusive access, on-site moments, and creative collaborations — the brand inside the campaign, not adjacent to it.

04

Neighborhood & live events

Artist services · 100 Sutton · editorial

The BAK Neighborhood around the campaigns — editorial, artist services, a freelancer marketplace — plus a twelve-month marketing engagement for a New York live-event space.

Content strategy goals page framing awareness, acquisition, and loyalty.
From the Content Strategy deck

The Neighborhood

  • 01

    Ralph’s Used & Rare Books

    The editorial library — interviews, artist writing, and the long-form memory of the Neighborhood.

  • 02

    Artist Manual

    An educational series built to be the handbook emerging artists actually keep. Sponsorship sits on production and promotion, not on the advice.

  • 03

    The Play.Ground

    A marketplace connecting artists with freelance music professionals — matching, booking, and a bench for priority releases.

  • 04

    Artist services

    Consultations, release promo, 90-day rollouts, rights support, and sync / brand-partnership submissions.

Weekly tentpoles

  1. 01

    Early Registration

  2. 02

    Open Mic — announce, day-of, recap

  3. 03

    Ralph’s interviews

  4. 04

    Artist Manual

  5. 05

    Play.Ground interviews

  6. 06

    Artist-services proof

100 Sutton

The engagement

A twelve-month marketing program for 100 Sutton, a live-event space in metropolitan New York — project management, content, social, search, email, and new-business outreach.

Scope

What we ran

Google Business Profile, social planning and engagement, sales materials and templates, editorial for the site, and a weekly in-person working session.

Event verticals

  • 01

    Film & TV

    Production, screenings, wrap parties, holding space

  • 02

    Conferences & corporate

    Mixers, panels, live programs

  • 03

    Music

    Listening sessions, album releases, shows, podcasts

  • 04

    Theatre

    Live performance, parties, mixers

  • 05

    Influencers

    Content, podcasts, exhibits, workshops

  • 06

    Weddings & family

    Events, photo shoots, cocktail parties

  • 07

    Consumer & beauty

    Experiential, pop-ups, capsule launches

  • 08

    Fitness & wellness

    Classes, sound baths, panels

Chapter 04 — Griz

Creative Direction

Work from Griz.

Four artifacts from Creative Direction at Griz — a Venice Beach agency that blends style and strategy. Positioning, the offer, the collaborator roster, and the campaign work they publish as cult classics.

Griz homepage — the GRIz wordmark in compressed black type on a pale field.
From griz.co

2020

Founded, Venice Beach

3

Core services

9

Public brand collaborators

AI

Production as secret sauce

  1. 01Style plus strategyAgency positioning · griz.co
  2. 02The offer & the sauceContent · media · campaign · AI
  3. 03Collaborator rosterAdidas · Mercedes-Benz · Shopify · Cole Haan · Puma
  4. 04Case studies as cult classicsPublic campaigns · site + LinkedIn

01

Style plus strategy

Agency positioning · griz.co

The line the site is built on: we blend style and strategy like a boss. Creative that doesn’t miss. A secret weapon for in-house teams. Wired to break rules.

Griz wordmark — compressed black type on cream.
From griz.co
Griz homepage hero with the oversized GRIz wordmark.
Site hero
Campaign still — a model in a yellow jacket against a matching field.
From the Griz work on griz.co

We blend style and strategy like a boss.

A creative agency home to the next generation of creative disruptors, data junkies, culture vultures, and AI-powered ideators. They do it for the thrill of making brands the main character.

01

Creative that doesn’t miss

From global productions to remote shoots, augmented reality to scroll-stopping design. Style and strategy in the same frame.

02

Your team’s secret weapon

Not a replacement for in-house. They bring brand knowledge; Griz brings the firepower to scale output.

03

Built different with AI

AI-powered secret sauce — content optimized for impact and delivered at the speed of trends.

04

Wired to break rules

Work that disrupts feeds, redefines categories, and makes people feel something. Always intentional, never expected.

02

The offer & the sauce

Content · media · campaign · AI

Three services on the site — creative content, media buying, campaign strategy — plus the AI-powered production layer they call the secret sauce: more tests, more locales, faster than the trend cycle.

Griz site — Creative Content, Media Buying, and Campaign Strategy as three columns.
From griz.co
Outrun the competition with our AI-powered secret sauce — from the Griz site.
AI as production, not a gimmick
Astronaut in an orange suit on a pale field — AI-forward still from the Griz site.
From the Griz work on griz.co

01

Creative content

The pictures, the films, the scroll-stoppers. Built to make the brand the main character.

02

Media buying

Placement with the same intent as the work — not a media plan taped onto a moodboard.

03

Campaign strategy

The idea before the asset. Culture, data, and a reason to exist in the feed.

AI-powered secret sauce

  1. 01

    Scale asset generation without watering down the idea

  2. 02

    Test more creative, faster than the trend cycle

  3. 03

    Localize language, currency, product, and market offer

  4. 04

    Multiply testing variations without multiplying the team

03

Collaborator roster

Adidas · Mercedes-Benz · Shopify · Cole Haan · Puma

The LinkedIn about line: collaborators include Adidas, Mercedes-Benz, Shopify, Cole Haan, and Puma. Public work since then has also named Nike, Salomon, Simple Mills, and Moose Toys.

Cinematic still of a red sports car in a wet street — from the Griz site.
From the Griz work on griz.co
Campaign still — a model in a white puffer against a white field.
From the Griz work on griz.co
Gold-and-leopard still from the Griz site.
From the Griz work on griz.co

Public collaborators

  • 01

    Adidas

    Y2K-coded set work. Keep it fun — and keep it Y2K.

  • 02

    Mercedes-Benz

    Named on the LinkedIn about as a global collaborator.

  • 03

    Shopify

    Named on the LinkedIn about as a global collaborator.

  • 04

    Cole Haan

    Public reel work combining craft and motion.

  • 05

    Puma

    Named on the LinkedIn about as a global collaborator.

  • 06

    Nike

    Movement and stillness in the same frame — bodies at rest with speed still humming.

  • 07

    Salomon

    Product photography, motion graphics, and AI tools in one pipeline.

  • 08

    Simple Mills

    Social-first episodic series — Martha Stewart in the snack chat.

  • 09

    Moose Toys / Gui Gui

    A custom CGI world around a cotton-candy slime aesthetic. Mega Slime Haul at retail.

04

Case studies as cult classics

Public campaigns · site + LinkedIn

The site promises case studies that hit like cult classics. Public posts name Nike, Adidas, Gui Gui for Moose Toys, Simple Mills, Salomon, Cole Haan — stills and CGI that live on the site and in-feed.

Our case studies hit like cult classics — filmstrip of campaign stills on griz.co.
From griz.co
Red sports car still with the Griz case-study line overlaid.
From griz.co
Blue CGI creature in a fluffy costume — from the Griz site.
From the Griz work on griz.co
Portrait still with a fruit-sticker cheek — from the Griz site.
From the Griz work on griz.co

Feeling, not just images

Nike

  • The brief they named

    Movement and stillness living in the same frame. Time doesn’t wait. Movement is progress.

  • The method

    Not a picture-making exercise. A chase for a feeling — then the stills that hold it.

CGI as category

Gui Gui × Moose Toys

  • The world

    A fully custom CGI world imagined around a cotton-candy core. Slimeplay with a higher bar.

  • The rollout

    Mega Slime Haul campaign imagery built to live across toy retail worldwide.

Y2K on set

Adidas

  • The rule

    The only rule on set: keep it fun, and keep it Y2K.

  • The work

    Behind-the-scenes and campaign stills for adidas — style as the strategy, not the afterthought.

Also on the public reel

  1. 01

    Salomon — product, motion, and AI in one pipeline

  2. 02

    Simple Mills — social-first episodic with Martha Stewart

  3. 03

    Cole Haan — craft plus motion, published in-feed

  4. 04

    Audi Revolut F1 — AI workflows bridging traditional filmmaking and CGI

Chapter 05 — Nebula Consulting

A&R

Work from Nebula.

Four artifacts from A&R at Nebula Consulting — a catalog-funding desk that brokers buyouts and licenses on behalf of the artist. Positioning, the A&R motion, diligence, and the case for selling into the next cycle.

Nebula Network title slide — artist funding and catalog investments.
From the Nebula Network deck

200+

Buyer network

A&R

Artist-side brokerage

3 yr

Earnings window for evaluation

3

Rights to diligence

  1. 01Deal brokersPositioning · catalog funding
  2. 02The A&R motionOutreach · interest · evaluation
  3. 03Earnings & rightsEvaluation · governing rights
  4. 04Why sell into the next cycleCapital · time · lifecycle

01

Deal brokers

Positioning · catalog funding

Nebula Network specializes in funding opportunities for artists — catalog buyouts or licensing agreements. The desk is a broker: it works for the artist, and it takes the music to a network of 200+ buyers.

Nebula Network — artist funding and catalog investments.
From the Nebula Network deck
Deal brokers. Artist-side. Three statements on what Nebula is.
What is Nebula
Three nodes connected on a dark field — the buyer network as a diagram.
From the Nebula Network deck

We work for the artist.

A creative and capital desk for artists who are already earning. Public positioning frames Nebula as an A&R partner — advances, publishing, managers — and the funding practice underneath is catalog brokerage: take it to the full market so the artist sees market value, not a private discount.

  • 01

    Catalog buyouts

    A sale of the rights that are already earning — publishing, distribution, or masters — so the artist can put a lump sum into the next cycle.

  • 02

    Licensing agreements

    Not every conversation is a sale. Licensing keeps a claim on the work while still unlocking capital.

  • 03

    The full buyer market

    A network of 200+ of the largest buyers. The point of a broker is that everyone sees it — which is exactly why buyers prefer to come in alone.

What can be on the table

  • 01

    Publishing

    Songwriter and composer shares.

  • 02

    Distribution

    The streaming and store-side income.

  • 03

    Masters

    The recording itself.

02

The A&R motion

Outreach · interest · evaluation

Connect with artists generating significant royalty revenue who may want to sell or license publishing, distribution, or masters. Outreach, then the broker argument, then the evaluation.

The A&R motion — outreach, interest, evaluation as three columns.
From the Nebula Network deck
We work for the artist. Buyer-direct versus artist-side brokerage.
The broker argument
  1. 01

    Find the conversation

    Qualified artists already generating royalty revenue. Research the work so the first note is about a specific song — not a template.

  2. 02

    Make the broker argument

    A buyer who reaches the artist cold is shopping for the lowest price. The desk takes it to the top buyers and lets the market set the number.

  3. 03

    Open the evaluation

    Once there’s interest, gather what a buyer can actually underwrite: detailed earnings, and a clean picture of who controls the rights.

The other side

Buyer, direct

A private offer. The buyer maximizes their return. The catalog never sees the rest of the room.

The desk

Artist-side broker

Full market. Sometimes a bidding war. Always market value instead of a quiet haircut.

03

Earnings & rights

Evaluation · governing rights

Every deal starts with an evaluation. Buyers will not buy from summaries or screenshots. The file has to be the work — and the paper has to say who controls it.

Every deal starts with an evaluation — three-year detailed earnings.
From the Nebula Network deck
Who controls the music — artist-owned, licenses, labels, unrecouped deals.
Governing rights

Earnings, at the grain a buyer can underwrite

  1. 01

    Three years, if they exist

    Distribution or publishing — whichever is for sale. Lifetime when possible, not a stack of monthly exports.

  2. 02

    Per song, per store, per transaction

    Detailed CSV. Buyers will not buy a catalog from summaries or screenshots.

  3. 03

    The platform, then the pull

    If the artist doesn’t know how to export, start with the distributor they already use and pull the detailed report — not a screenshot of a dashboard.

Governing rights

  • 01

    100% artist-owned — or not

    Who controls the music and the revenue. A third party with a split, a license, or a recoupment still running changes the deal.

  • 02

    Licensing & distribution

    Agreements that already sit on the masters or the publishing.

  • 03

    Labels

    Any claim on the recording, the brand, or the income.

  • 04

    Unrecouped deals

    Previous advances still being paid back. The paper has to come with the catalog.

04

Why sell into the next cycle

Capital · time · lifecycle

A catalog that isn’t being promoted can fund the work that is. Capital for the next room — not a lecture on personal finance. The desk is not a financial advisor.

Fuel the next cycle — capital infusion, time value, product lifecycle.
From the Nebula Network deck
Sell the quiet catalog. Reinvest in the introduction — four lifecycle stages.
Product lifecycle

01

Capital infusion

New music, touring, promotion — ads, social, the next room. A lump sum that keeps the work moving.

02

Time value

Invest the catalog all at once instead of in slow monthly drips. The desk is not a financial advisor — the case is growth capital.

03

Product lifecycle

Quiet catalog that isn’t being promoted can fund work that’s still early — before diminishing returns set in.

The harvest window

  1. 01

    Introduction

    New work. Spend to find the audience.

  2. 02

    Growth

    The catalog is compounding. Protect it.

  3. 03

    Maturity

    Returns flatten. Promotion has diminishing yield.

  4. 04

    Harvest

    License or sell what’s quiet. Fund the next introduction.

Capabilities

05 / 06

What I bring.

Leadership & Practice

  • Customer Support Strategy
  • People Leadership
  • Operational Design
  • Organizational Redesign
  • Retention Strategy
  • Change Management
  • Yoga Instruction
  • Life Coaching

Research & Analytics

  • SQL
  • Data Analysis
  • Google Analytics
  • Customer Lifecycle Management
  • KPI Tracking
  • Market Insights
  • Quantitative Research
  • Qualitative Research
  • Psychological Research

Operations & Platforms

  • SaaS Operations
  • Workforce Management
  • Learning & Development
  • Asana · Shopify
  • Adobe Creative Suite
  • SEO
  • Professional Skateboarding
  • X Games Competition

Education

AA in Audio Engineering

Art Institutes, California

GPA 3.8 — August 2014

A foundation in sound and creative production that carried into a decade of brand, marketing, and experience work.

Contact

06 / 06

Let's talk.

Location
Los Angeles, CA
Email Victoria

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